CURITE PLATFORM TERMS & CONDITIONS

1. GENERAL PROVISIONS

1. The CURITE internet platform, available at: www.curite.store, is an online trading platform enabling brands, manufacturers, designers and other Sellers to offer and sell handcrafted, original and designer products through the Platform.
2. The Platform Operator is: ALIAKSEI RAZHACHKIN, with registered office at: ul. Kamieńskiego 134/4, 51-124 Wrocław, NIP/VAT: 8971922338.
3. These Terms & Conditions govern the rules for using the Platform, including the rules for concluding sales contracts between Buyers and Sellers, Sellers' obligations, rules for publishing listings, payments, delivery, returns and consumer rights.
4. The Operator runs the Platform as a technological intermediary and is not a party to sales contracts concluded between Buyers and Sellers.
5. Each User is required to read the Terms & Conditions before creating an Account or making a purchase through the Platform.
6. Product information published on the Platform constitutes an invitation to make an offer within the meaning of Art. 71 of the Civil Code.

2. DEFINITIONS

• Platform – the online trading platform operating at www.curite.store.
• Terms & Conditions – this document.
• Operator – the entity specified in §1(2) of the Terms & Conditions.
• User – any person using the Platform (Buyer or Seller).
• Buyer – a person purchasing or intending to purchase Goods through the Platform.
• Seller – an independent creator or company publishing listings on the Platform. A Seller may be a natural person, legal person or organisational unit conducting business activity or unregistered activity, in accordance with applicable law.
• Seller Panel – the individual section of the Platform accessible after logging in, enabling the Seller to manage Goods, Orders, payments and other functions made available by the Operator.
• Account – the Seller's individual profile.
• Goods – tangible items offered for sale by a Seller on the Platform, including handcrafted, original and custom-made products.
• Order – a declaration of intent by the Buyer to purchase Goods, which, when submitted in accordance with the procedure available on the Platform, leads to the conclusion of a sales contract between the Buyer and the Seller.
• Sales Contract – a contract concluded between the Buyer and the Seller.
• Business Day – any day from Monday to Friday, excluding public holidays in Poland.
• Commission – a fee charged to Sellers by the Operator for using the Platform.
• Consumer – a User who is a natural person performing a legal act through the Platform not directly related to their business or professional activity.

3. RULES FOR USING THE PLATFORM

1. Using the Platform requires a device with internet access, an active email address and a web browser that supports cookies.
2. The User undertakes to use the Platform in a manner consistent with applicable law, good practice and the provisions of these Terms & Conditions.
3. The following are prohibited:
   • providing false or misleading information, infringing the rights of third parties, including copyrights and industrial property rights,
   • using the Platform for purposes contrary to applicable law,
   • taking actions that compromise Platform security, using bots, automated scripts or other tools for automated data collection,
   • mass downloading of data,
   • taking actions that may disrupt the functioning of the Platform, providing unlawful content within the meaning of the Act on Electronic Services and Regulation (EU) 2022/2065 (Digital Services Act).
4. The User is responsible for the accuracy and currency of data provided when using the Platform and for the security of their Account access credentials.
5. The Operator enables reporting of unlawful content via email at support@curite.store. Reports are handled without undue delay.
6. If a User violates the Terms & Conditions, applicable law, security rules or acts to the detriment of other Users or the Platform, the Operator may, depending on the nature and severity of the violation, take the following actions:
   • moderate content published by the User, restrict Account functionality,
   • temporarily suspend the Account,
   • permanently delete the Account.
7. In the event of a Seller Account deletion, in particular to protect Buyers' interests or to investigate violations of the Terms & Conditions or applicable law, the Operator may:
   • withhold payouts until the matter is resolved, cancel active Goods listings,
   • notify Buyers of Order cancellations.
8. The Operator exercises due diligence to ensure the proper functioning of the Platform, but does not guarantee uninterrupted availability and reserves the right to temporary technical interruptions.

4. REGISTRATION AND USER ACCOUNT

1. The Platform currently does not provide the option to create Buyer Accounts. Purchases on the Platform may be made without registering an Account.
2. Creating a Seller Account is a prerequisite for publishing Goods and conducting sales through the Platform.
3. An Account on the Platform may only be created for a Seller, subject to prior approval by the Operator.
4. An entity or individual wishing to become a Seller shall express their interest via the form available on the website or by email, including in particular:
   • a description of their business or creative activity, information about the Goods offered,
   • materials enabling assessment of the activity, such as product photographs,
   • a portfolio, links to a website or social media profiles.
5. The Operator individually evaluates each application and reserves the right to accept or refuse to create a Seller Account without providing a reason. The Operator is required to consider the application within 14 days of receiving the complete application. In case of doubt or to properly identify the potential Seller, the Operator may require additional information – in such case the deadline runs from the date of submission of the complete application.
6. In the event of a positive decision, the Operator creates a Seller Account and provides the Seller with credentials for first login. The Seller is required to change the password immediately after the first login.
7. After completing the required data in the Seller Panel, the Seller gains the ability to publish Goods, accept Orders and use the Platform's features.
8. The Seller is required to provide accurate, complete and current data. The Operator may verify the Seller's identity and business data (KYC). Failure to provide required documents within the set deadline may result in Account functionality restrictions, temporary suspension or deletion.
9. The Seller bears full responsibility for actions taken through the Account. The Seller is required to maintain the confidentiality of Account access credentials and not to share them with third parties.

5. SELLER OBLIGATIONS

1. The Seller is responsible for the completeness, accuracy and lawfulness of all information presented in their listing, including in particular: materials, dimensions, weight, method of manufacture, origin of the Goods (where applicable), photographs and descriptions, fulfilment time and personalisation rules.
2. The Seller is obliged to comply, at their own cost and risk, with regulations concerning consumer rights protection, tax obligations and invoicing, product safety, and intellectual property rights.
3. The Seller independently sets the prices of Goods and is required to display prices as gross prices, inclusive of all applicable taxes and public charges, in accordance with applicable law.
4. After an Order has been placed, the Seller may not unilaterally change the price, fulfilment conditions or material characteristics of the Goods, unless the Buyer explicitly consents.
5. The Seller is required to ensure that the availability of Goods is consistent with the information presented in the listing and to fulfil Orders within the declared timeframes.
6. The Seller bears full responsibility for the proper fulfilment of the Order, including the completeness, quantity, conformity of the Goods with the description and shipment to the correct address provided by the Buyer. Any errors resulting from incorrect preparation or dispatch of the shipment are the Seller's responsibility.
7. The Seller is required to provide Buyers with accurate and timely information regarding Orders, in particular regarding fulfilment status, availability of Goods and any delays. The Seller is required to continuously update the Order fulfilment status and to enter the tracking number promptly after dispatch.
8. The Seller is responsible for after-sales service, including complaints, returns and the right of withdrawal.
9. The sale of defective, damaged, non-conforming, illegal, dangerous, counterfeit or third-party rights-infringing products through the Platform is prohibited.
10. The Seller is required to communicate with Buyers regarding Orders exclusively via email messages transmitted through the Operator.
11. The Seller is required to respond to messages and enquiries from Buyers within no more than 1 Business Day from the date of receipt.
12. The Seller undertakes not to take actions aimed at concluding a sales contract with the Buyer bypassing the Platform in relation to Orders initiated through the Platform.
13. The Seller is obliged to properly inform the Buyer of all rights available to them, including the right to file a complaint, the right of withdrawal, and the applicable deadlines and consequences of missing them. The Operator bears no responsibility for failure to properly inform the Buyer of their rights.

6. BUYER OBLIGATIONS

The Buyer is required to:

1. Provide accurate, complete and current data, in particular contact details and the delivery address.
2. Make timely payment for Orders placed.
3. Read the description of the Goods before placing an Order, including its characteristics, fulfilment time, personalisation rules and return conditions.
4. Accept delivery at the indicated address and cooperate with the Seller and the Operator in the event of delivery issues, complaints or returns.
5. Not use the Platform in a manner contrary to law, the Terms & Conditions or good practice, in particular not to place false Orders, engage in payment fraud or take actions aimed at bypassing the Platform.
6. Respect the rights of Sellers and the Operator, including the prohibition on copying, distributing or using photographs, descriptions and other content without appropriate consent.
7. Not distribute offensive, vulgar, hateful or third-party rights-infringing content, in particular in content submitted in the course of placing an Order, including fields for Order comments, personalisation information or other messages addressed to the Operator through the Platform. This provision also applies to any communication or review features that may be made available on the Platform in the future, in accordance with applicable law.
8. Not act in bad faith, including filing manifestly unfounded complaints, abusing the right of withdrawal or other Consumer rights.

In the event of a breach of the obligations referred to above, the Operator may take appropriate action to protect the Platform, Sellers and other Users, in particular by refusing to process further Orders or cancelling them.

7. PRODUCT DESCRIPTIONS AND CONTENT STANDARDS

1. Product photographs must faithfully represent the offered Goods, in particular their colour, shape and proportions; concealing defects, damage or material characteristics of the Goods is prohibited.
2. The Seller declares that they hold all rights, including copyrights or appropriate licences, to the photographs, graphics and other visual materials used in the Goods listing and that their use does not infringe the rights of third parties. The Seller bears full responsibility for any third-party claims arising from the infringement of such rights.
3. Goods descriptions must be clear, complete and accurate, and present all material characteristics of the Goods, including the materials used, method of manufacture, dimensions, usage and care instructions, in a non-misleading manner.
4. For personalised Goods, the Seller is required to clearly specify the personalisation rules, fulfilment time and information about limitations on the right of withdrawal, in accordance with applicable law.
5. Publishing multiple listings for the same product or products with identical or substantially similar characteristics is prohibited if the purpose of such action is to increase listing visibility or circumvent the Platform's operating rules.
6. Including the Seller's contact details in Goods listings, descriptions, photographs, graphics or other listing elements – in particular email addresses, phone numbers, website addresses, social media profiles or other information enabling direct contact with the Buyer or concluding a transaction bypassing the Platform – is prohibited.
7. Publishing content that is unlawful, offensive, hateful, vulgar, erotic, misleading or infringing the rights of third parties is prohibited. Including personal data in public listing descriptions is also prohibited.
8. Using HTML, JavaScript, Java or other programming languages or scripts in Goods descriptions is prohibited.
9. The Operator reserves the right to moderate, hide or remove listings and content that violate these rules or applicable law.

8. ORDERS AND CONTRACT FORMATION

1. The sales contract for Goods is concluded directly between the Seller and the Buyer. The Operator is not a party to the sales contract and bears no responsibility for the Goods or the performance of the sales contract.
2. Listing Goods on the Platform by the Seller signifies readiness to sell and the availability of the Goods on the terms set out in the listing.
3. Placing an Order by the Buyer constitutes an offer to conclude a sales contract. The Order becomes binding upon payment, subject to the Buyer's rights under applicable law, in particular the right of withdrawal.
4. The sales contract is concluded at the moment of successful payment confirmation by the payment operator Stripe. From that moment, the Order is deemed accepted for fulfilment.
5. In the case of custom-made or personalised Goods, fulfilment begins after: payment for the Order has been credited and the Buyer has provided all data necessary for personalisation as specified in the listing. The Seller bears no responsibility for delays in Order fulfilment resulting from late or incomplete provision of data by the Buyer. Personalised Goods may be subject to different return rules, in accordance with applicable law and the information provided in the Goods listing.
6. The Buyer is required to make payment for the Order within 24 hours of placing it. After this deadline passes without payment, the Order is automatically cancelled.
7. All Goods prices on the Platform are gross prices, expressed in Polish zloty (PLN), and include all applicable taxes. Goods prices do not include delivery costs, which are shown to the Buyer separately during the Order process.
8. In the event of an obvious pricing error – understood as a price grossly deviating from the market value of the Goods and impossible to rationally justify, resulting from a technical, system or manifest Seller error – the Operator reserves the right to cancel the Order. The Buyer will be promptly notified and any payment made will be fully refunded. Cancellation on this basis does not give rise to any further claims by the Buyer against the Seller or the Operator.
9. Delivery costs are borne by the Buyer, unless the Goods listing states otherwise.
10. Goods offered for sale are the property of the Sellers and remain in their possession until delivered or transferred to the Buyer.
11. In the event of unavailability of Goods after the sales contract has been concluded, the Seller is required to promptly notify the Operator. In such case, the Buyer is entitled to a refund of payment made, processed through the Operator within 14 days.
12. The Seller bears responsibility for damages incurred by the Operator in connection with the unavailability of Goods, in particular costs of payment processing, refunds, complaints and other justified operational costs.
13. It is possible to purchase Goods from different Sellers within a single Order. In such case, shipping fees are charged separately from each Seller.

9. PAYMENTS, COMMISSIONS AND SETTLEMENTS

1. Payments are processed using the external electronic payment operator Stripe, which supports the following payment methods: BLIK, credit/debit cards, Przelewy24. Details of the payment operator's rules are available in the Stripe Terms of Service. The Buyer is required to read them before making a payment. Making a payment constitutes acceptance of that operator's terms and conditions.
2. The Operator does not store full payment card data.
3. The Operator charges the Seller a commission on Goods sold through the Platform. The commission amount is agreed between the Seller and the Operator via email correspondence, which constitutes a binding form of determining the terms of cooperation. Changes to the commission rate require notification to the Seller and apply to Orders placed after the change takes effect.
4. The Operator does not charge commission on the shipping costs paid by the Buyer.
5. The Operator's right to commission on a sale arises at the moment the Buyer makes payment for the Goods.
6. The Operator's commission is deducted from the current revenue from Buyer purchases.
7. Settlement with the Seller takes place after the Order has been fulfilled, on the dates and terms specified by the Operator, using the settlement data provided by the Seller in the Seller Panel. In the event of suspected fraud, chargeback risk or other irregularities, the payout may be temporarily withheld pending resolution, and the Seller is not entitled to interest or other compensation for such period.
8. The Seller bears responsibility for the accuracy of settlement data. The Operator bears no responsibility for delays or inability to process a payout resulting from incorrect or outdated data.
9. In the event of a chargeback, the Operator is entitled to deduct from the Seller's balance the costs and administrative fees charged by the payment operator.
10. If the Seller's balance is insufficient to cover amounts due from a chargeback, refund or payment processing costs, the Seller is required to settle the shortfall upon the Operator's request.
11. In the event of Order cancellation due to reasons attributable to the Seller, the Seller bears responsibility for all costs incurred by the Operator in connection with payment processing, including non-refundable payment operator fees. These costs will be deducted from subsequent payouts to the Seller.
12. The Operator bears no responsibility for decisions by the payment operator regarding payment refusals, fund holds or additional verification procedures.
13. The Operator may issue accounting documents relating to commission in accordance with applicable law.

10. DELIVERY AND RISK OF LOSS

1. The Seller specifies the available delivery methods, shipping costs and Order fulfilment time (time between Order acceptance and dispatch).
2. Delivery costs and Order fulfilment time are displayed on the Goods page under the "Delivery" tab and before the Order is placed.
3. The Seller is required to dispatch the Goods within the timeframe specified in the listing and to properly secure the shipment for transit.
4. The risk of loss or damage to the Goods passes to the Buyer at the moment the Buyer or a person designated by the Buyer takes physical possession of the Goods, in accordance with applicable law.
5. The Buyer is required to inspect the shipment upon receipt. In the event of damage or shortages, the Buyer should promptly report objections to the carrier and notify the Operator.
6. In the event of damage or loss of a shipment in transit, the Seller is required to file a claim with the carrier and to fulfil the Buyer's claims in accordance with applicable law.
7. The Seller is required to promptly enter the tracking number in the Seller Panel, no later than on the day of dispatch.
8. The Operator is not a party to the carriage contract concluded between the Seller and the carrier and bears no responsibility for the actions or omissions of carriers, in particular for delays, loss or damage to shipments.

11. RETURNS AND COMPLAINTS

11.1 Returns

1. The Buyer has the right to withdraw from the contract within 14 days of receiving the Goods, with exceptions including personalised and custom-made products. To exercise the right of withdrawal, the Buyer submits a completed withdrawal form to the Operator's email address: support@curite.store. The Operator then sends the Buyer the return address received from the Seller. The Buyer returns the Goods and the completed withdrawal form to the Seller's address at their own cost.
2. The Buyer is responsible for any reduction in the value of the returned Goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods. The Seller may reduce the refund amount proportionally to the degree of reduction in the Goods' value.
3. It is recommended to properly secure the returned Goods for transit to prevent damage. The packaging should be similar to that used by the Seller for the original shipment. Any damage resulting from improper packaging may result in a reduced refund. In case of doubt, the Buyer may contact the Operator by email.
4. The Seller must provide the return address upon the Operator's request promptly upon receiving such request.
5. Refunds are made no later than 14 days from the day the Seller receives the withdrawal declaration, to the original payment method, unless the parties agree otherwise. The Seller may withhold the refund until the Goods are received back or until the Buyer provides proof of return – whichever occurs first. Refunds are processed technically through the Operator, to the Buyer's account, from funds owed to the Seller.

Download the withdrawal form (PDF)

11.2 Complaints

1. The Seller bears responsibility to the Buyer for non-conformity of the Goods with the contract, in accordance with applicable law.
2. The Buyer has the right to file a complaint regarding a defective product within 2 years of receiving the Goods. To file a complaint, the Buyer sends an email to the Operator containing their name, Order number, product name and an exact description of the defect. The Buyer then returns the defective Goods (secured against damage) to the Seller's address received from the Operator. If the complaint is accepted, the Seller reimburses the Buyer for the return shipping costs.
3. The complaint will be resolved within 14 days of receipt by the Seller. If the Goods need to be provided, this period runs from the date the Seller receives the Goods.
4. If the complaint is accepted, the Seller undertakes to repair the Goods or replace them with new ones. If repair or replacement is not possible, the Seller will refund the Buyer the cost of the Goods, original shipping and return shipping. If the defective product was part of an Order from a given Seller, the Buyer will receive a refund for the Goods and return shipping.
5. The Seller has the right to reject a complaint if they demonstrate that the defect arose as a result of improper use by the Buyer, in particular use inconsistent with the information and guidelines provided in the Goods description or in the "Care Instructions" tab.
6. Due to the handcrafted nature of the Goods and individual screen settings, the appearance of the Goods in photographs may differ slightly from the actual item. Minor colour differences do not constitute a defect, provided the Goods correspond to the description on the product page.

12. CHAT AGENT

1. The Platform may provide Users with a chat agent (assistant) functionality whose purpose is to assist with searching for Goods, presenting listings and providing general information about the range of products available on the Platform.
2. The chat agent is purely advisory and informational in nature. Recommendations, suggestions or responses provided by the chat agent do not constitute an offer within the meaning of the Civil Code, are not binding and do not replace the information contained in the Goods description or the sales conditions specified by the Seller.
3. The User independently decides what data to share when using the chat agent. The Operator bears no responsibility for data entered by the User, in particular personal data, sensitive information or other content voluntarily provided during the conversation.
4. The Operator bears no responsibility for purchase decisions made by the User based on information obtained through the chat agent, nor for any inaccuracies, errors or outdated information provided by the chat agent.
5. The chat agent is not intended for filing complaints, submitting withdrawal declarations or conducting official Order-related communication. All matters relating to Orders, returns or complaints should be reported in accordance with the rules set out in the Terms & Conditions.
6. Use of the chat agent is subject to the rules set out in the Terms & Conditions and applicable law.

13. INTELLECTUAL PROPERTY

1. All Platform elements (code, graphics, layout, trademarks) are protected by law and constitute the property of the Operator.
2. The Seller grants the Operator a non-exclusive, worldwide, royalty-free licence to:
   • present Goods,
   • use photographs and descriptions in the Platform's marketing activities, publish content on the Platform's social media, archive content for evidentiary purposes.
3. The licence is granted for the duration of the Seller's use of the Platform and after Account deletion to the extent necessary for content archiving, evidentiary purposes and marketing activities conducted prior to Account deletion.
4. Granting the licence does not transfer the Seller's economic copyright to the content to the Operator.
5. The Seller bears full responsibility for third-party claims arising from the infringement of copyrights or other rights related to content published on the Platform. The Operator, upon receiving any claims or reports from third parties, will promptly notify the Seller, who will relieve the Operator of the obligation to conduct further correspondence. The Seller is responsible for all costs, fines, damages etc. imposed on the Operator in connection with the publication of the Seller's content.
6. The User declares that they hold rights to all published content and that making it available does not infringe the rights of third parties.
7. The Operator may remove content that is:
   • unlawful,
   • infringing copyrights,
   • misleading,
   • non-compliant with the Terms & Conditions.

14. PERSONAL DATA PROTECTION

1. The data controller is the Operator. Data is processed in accordance with the GDPR.
2. The Operator processes data for the purpose of:
   • maintaining the Account,
   • fulfilling Orders,
   • processing payments,
   • preventing fraud,
   • marketing (with consent),
   • ensuring security and archiving.
3. The Operator may process system logs, IP addresses and technical data for the purpose of ensuring service security.
4. The Operator may process data provided by Users in the course of using the chat agent for the purpose of ensuring its operation, improving service quality and ensuring security, in accordance with applicable law and the rules set out in the Privacy Policy.
5. In the scope of performing the sales contract, the Seller is a separate controller of Buyers' personal data and processes it in accordance with applicable law. The Seller is required to maintain data protection standards for Buyers' personal data, in particular is responsible for their proper security and use exclusively for the purpose of Order fulfilment. Buyers' personal data may not be used by the Seller for any purpose other than Order fulfilment.
6. Detailed information is contained in the Privacy Policy and Cookie Policy.

15. CONSUMER INFORMATION (EU)

1. The Seller is required to provide:
   • identification details, full gross price,
   • delivery costs.
2. The right of withdrawal does not apply to, among others:
   • personalised products,
   • custom-made products,
   • perishable products,
   • sealed products that cannot be returned after opening.
3. The Buyer has the right to file a complaint in accordance with EU regulations on non-conformity of goods with the contract.
4. The Consumer has the right, subject to paragraph 2 above, to withdraw from a distance and/or off-premises contract. Such withdrawal must be submitted within 14 days of the date of conclusion of the contract.
5. The Seller bears responsibility for fulfilling all information obligations towards the Buyer arising from consumer law.
6. A Buyer who is a Consumer has the right to use out-of-court complaint resolution and claims enforcement procedures in accordance with applicable law.

16. ACCOUNT CHANGES, SUSPENSION AND TERMINATION

1. The Operator may update Platform features and the Terms & Conditions.
2. Users will be notified of material changes 14 days in advance by email.
3. If the User does not accept the changes, they may terminate the electronic services agreement by deleting the Account.
4. The Operator may suspend an Account in the event of:
   • Terms & Conditions violations,
   • fraud risk,
   • suspected illegal activity,
   • refusal to verify data.
5. The User may delete their Account at any time.
6. Suspension of a Seller Account results in the temporary blocking of the ability to publish listings and accept new Orders, without affecting the obligation to fulfil already concluded Orders.
7. Account deletion does not release the Seller from responsibility for Orders placed prior to deletion or from obligations arising from applicable law.

17. OPERATOR LIABILITY

1. The Platform is provided in its current form. The Operator exercises due diligence to ensure its proper functioning but does not guarantee uninterrupted availability.
2. The Operator bears no responsibility for temporary interruptions in Platform operation caused in particular by:
   • maintenance or technical works,
   • system updates,
   • failures beyond the Operator's control,
   • force majeure.
3. The Operator runs a sales platform enabling the conclusion of sales contracts between Buyers and Sellers and is not a party to those contracts. The Seller bears sole responsibility for the performance of the sales contract, including in particular for the description, quality, conformity, safety of the Goods, their dispatch, returns and complaints.
4. The Operator bears no responsibility, to the extent permitted by applicable law, for:
   • actions or omissions of Sellers,
   • content of listings and materials published by Users, delivery delays or non-performance,
   • indirect damages, lost profits or other non-material damages,
   • errors in Order fulfilment resulting from reasons attributable to Sellers or Buyers.
5. The Operator is solely responsible for the proper provision of electronic services in the scope of making the Platform available, in accordance with the Act on Electronic Services.
6. The Operator bears no responsibility for the consequences of the Buyer or Seller providing false, outdated or incomplete data, in particular address or contact details.
7. The Operator's liability towards the User, to the extent permitted by law, is limited to the amount of commission due to the Operator for the Order to which the claim relates.
8. The Operator provides Buyers with access to data identifying the Seller to the extent required by applicable law.

18. DISPUTE RESOLUTION

1. Disputes arising from sales contracts for Goods concluded through the Platform arise between the Seller and the Buyer. The Operator is not a party to such disputes.
2. The Operator may provide tools facilitating communication or mediation between the Buyer and the Seller, but is not obliged to resolve disputes or participate in mediation proceedings.
3. The disputing parties should first seek an amicable resolution.
4. In the case of Buyers who are Consumers, Polish law applies, subject to mandatory consumer law provisions.
5. In the case of disputes with Users who are not Consumers, the court having jurisdiction over the Operator's registered office is competent to resolve them.

19. COMMUNICATION

1. The User consents to receiving electronic notifications, in particular system messages, information about Terms & Conditions changes and information regarding Order status.
2. Communication is conducted via the email address provided by the User when placing an Order, registering an Account or subsequently updated in Account settings.
3. The User is required to provide correct and maintain current contact details. The Operator bears no responsibility for the consequences of non-delivery of messages resulting from incorrect or outdated data.
4. The chat agent does not constitute an official communication channel for matters relating to Orders, complaints, returns or other declarations of intent.
5. In the event of discrepancies between language versions of the Terms & Conditions, the Polish version shall prevail.

20. CONTACT

1. Contact with the Operator is available via:
   • email address: support@curite.store,
   • correspondence address: ul. Kamieńskiego 134/4, 51-124 Wrocław.
2. Support hours: 9:00 – 17:00.
3. Contact through other channels (e.g. social media) is informational in nature and does not constitute an official communication channel for matters relating to the Platform or Orders.

21. FINAL PROVISIONS

1. The invalidity or ineffectiveness of any provision of the Terms & Conditions does not affect the validity of the remaining provisions.
2. The User may not transfer rights or obligations under the Terms & Conditions without the prior consent of the Operator.
3. The electronic services agreement is concluded for an indefinite period at the time of Account creation on the Platform.
4. Archived versions of the Terms & Conditions are available upon User request.
5. The Terms & Conditions constitute the entire agreement between the User and the Operator regarding the use of the Platform.
6. The Terms & Conditions come into force on 10 March 2026.

PRIVACY POLICY

1. GENERAL PROVISIONS

1. This document sets out the Privacy Policy for the "CURITE" website and online platform operating at https://curite.store, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
2. The Platform Operator and data controller is CHARASLAND, with registered office at: ul. Kamieńskiego 134/4, 51-124 Wrocław, NIP: 8971922338, REGON: 525323722, email: alexink.san@proton.me.
3. The Privacy Policy covers in particular regulations concerning the protection of personal data and the security of other data voluntarily entered into the Platform by the User.
4. The Policy is informational in nature and constitutes fulfilment of the data controller's information obligation.
5. The Privacy Policy constitutes an integral annex to the Terms & Conditions of the "CURITE" online platform.

2. DEFINITIONS

1. Platform – the online trading platform operating at curite.store.
2. Controller – the entity specified in §1(2) of the Privacy Policy.
3. User – any person using the Platform and entering their personal data into it.
4. User Account – a personalised account created by the Seller, through which the Seller may offer their products on the Platform.
5. Order – a specific purchase made by a Platform User.
6. Personal data – information about an identified or identifiable natural person within the meaning of Art. 4(1) GDPR.
7. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
8. Policy or Privacy Policy – this document.
9. Terms & Conditions – the Terms & Conditions of the "CURITE" online platform operating at https://curite.store.
10. Seller – a person offering their products on the Platform.

3. SCOPE OF PROCESSED DATA

The Controller may process in particular:

• first and last name,
• company or organisation name,
• business address,
• NIP (tax identification number),
• PESEL number – only where required by law,
• email address,
• phone number,
• delivery address,
• data regarding the selected pickup point (e.g. parcel locker number and location),
• invoice data (if required),
• Seller data required by law,
• content of correspondence conducted through the Platform or by email,
• content of conversations with the chat agent,
• metadata of messages sent in the chat agent,
• User ID and chat agent session identifiers,
• technical data (IP address, system logs, device and browser information).

The chat agent does not make decisions producing legal effects for users and does not replace human service. The chat agent serves only as support for Platform operations.

4. PURPOSES AND LEGAL BASES FOR PROCESSING

Personal data is processed for the following purposes:

• concluding and performing sales contracts – Art. 6(1)(b) GDPR,
• providing electronic services – Art. 6(1)(b) GDPR,
• creating and maintaining a User Account on the Platform – Art. 6(1)(b) GDPR,
• processing payments and settlements – Art. 6(1)(b) and (c) GDPR,
• fulfilling Order delivery, including processing the delivery address or data regarding the pickup point selected by the User (e.g. InPost parcel locker) – Art. 6(1)(b) GDPR,
• handling enquiries and communication, conducting correspondence, handling reports, requests, enquiries or processing complaints – Art. 6(1)(f) GDPR,
• preventing fraud and ensuring security – Art. 6(1)(f) GDPR,
• fulfilling legal obligations (accounting, tax) – Art. 6(1)(c) GDPR,
• exercising the right to pursue debt recovery or initiate and/or conduct legal proceedings – Art. 6(1)(f) GDPR,
• marketing activities – based on consent only – Art. 6(1)(a) GDPR,
• ensuring chat agent operation and responding to user queries – Art. 6(1)(f) GDPR,
• personalising content and product recommendations on the Platform and in the chat agent – Art. 6(1)(f) GDPR and Art. 6(1)(a) GDPR (cookies),
• analysing service operation for statistical purposes and improving service quality – Art. 6(1)(f) GDPR and Art. 6(1)(a) GDPR (cookies),
• in exceptional circumstances, sharing personal data upon requests from public authorities or entities authorised under law – Art. 6(1)(c) GDPR (fulfilment of legal obligations),
• creating and storing backups, maintaining the ability to continuously ensure the confidentiality, integrity, availability and resilience of processing systems and services – Art. 6(1)(c) in conjunction with Art. 32(1) GDPR and Art. 6(1)(f) GDPR (the Controller's legitimate interest in ensuring data and system security) in conjunction with Art. 32 GDPR.

The Controller notes that it does not collect data regarding payments made by Platform Users. Payments are processed by third parties, namely through the Stripe platform. This entity has its own personal data processing policy, available at the Stripe Privacy Policy.

5. DATA RECIPIENTS

Personal data may be shared with:

• Sellers – exclusively to the extent necessary to fulfil the Order,
• payment operators,
• delivery service providers – exclusively to the extent necessary to fulfil the Order,
• accounting firms,
• hosting and email service providers,
• data may also be processed in anonymised form for analytical or marketing purposes that do not allow user identification, e.g. Google Analytics, Google Ads etc. The use of analytical and marketing tools is based on user consent expressed through the cookie mechanism,
• public authorities – on the basis of applicable law,
• law firms.

The Controller does not sell personal data to third parties.

6. DATA TRANSFERS OUTSIDE THE EU

Data may be transferred outside the European Economic Area only to entities providing an adequate level of data protection, in accordance with the GDPR (e.g. on the basis of standard contractual clauses).

7. DATA RETENTION PERIODS

Personal data is stored:

• for the duration of the contract and after its termination in accordance with legal obligations (i.e. in particular until the expiry of the statute of limitations for civil law claims),
• until the expiry of the obligation to retain data resulting in particular from the obligation to retain accounting documents,
• until consent is withdrawn – in the case of data processed on its basis,
• content of chat agent user messages – 90 days from the date of sending (may be shortened or extended depending on legal or operational requirements),
• anonymous or pseudonymised data for analyses – up to 24 months,
• for the period necessary to secure potential claims,
• in the event of proceedings initiated by competent authorities – for the entire duration of such proceedings.

8. RIGHTS OF DATA SUBJECTS

Every person has the right to:

• access their data,
• rectify, erase or restrict the processing of data,
• data portability,
• object to the processing of data,
• withdraw consent to data processing at any time,
• lodge a complaint with the President of the Personal Data Protection Office (UODO).

Requests are fulfilled no later than 30 days from receipt.

9. OBLIGATION TO PROVIDE DATA

Providing data is voluntary but necessary to conclude a contract, use certain Platform features, including the chat agent, or fulfil an Order. Failure to provide data may prevent the use of the Platform. Withdrawal of the User's consent to the processing of their personal data does not affect the lawfulness of data processing during the period when the consent was in effect.

10. PROFILING

The Controller does not apply automated decision-making regarding users, including profiling within the meaning of the GDPR.

11. DATA SECURITY

The Controller applies appropriate technical and organisational measures to protect personal data against loss, access by unauthorised persons or unauthorised processing. Communication between the user and the chat agent is secured with SSL protocol.

12. COOKIES

The Platform uses cookies. Detailed information is available in the Cookie Policy.

13. CHANGES TO THE PRIVACY POLICY

The Controller may update the Privacy Policy. The current version is always available on the Platform.

14. CONTACT

For matters relating to personal data protection, please contact the Controller at: [e-mail].

COOKIE POLICY

1. GENERAL PROVISIONS

1. This Cookie Policy sets out the rules for using cookies and similar technologies on the "CURITE" website and online platform, available at https://curite.store.
2. The controller of personal data processed in connection with the use of cookies is the Platform Operator indicated in the Privacy Policy.
3. The Cookie Policy supplements the Privacy Policy and the Platform Terms & Conditions.

2. WHAT ARE COOKIES

1. Cookies are small text files saved on the user's end device (computer, tablet, smartphone) when using the Platform.
2. Cookies enable the proper functioning of the service, improvement of its functionality, traffic analysis and – with the user's consent – marketing activities.

3. TYPES OF COOKIES USED

The Platform uses cookies and similar technologies (e.g. Local Storage) to ensure the proper functioning of the service, improve user experience and analyse statistics. The Platform uses the following types of cookies:

1. Necessary cookies (technical):

   • ensure the proper functioning of the Platform,
   • enable Order placement and payment, form handling and service security,
   • do not require user consent.

2. Functional cookies:

   • enable remembering selected settings (e.g. user preferences, interface language, filters),
   • improve the comfort of using the Platform,
   • used only upon obtaining user consent (unless necessary for the proper functioning of the Platform).

3. Analytical and statistical cookies:

   • enable analysis of Platform usage and its optimisation, may collect information about visited pages, time spent on the Platform, device or browser type, traffic sources,
   • may include tools such as Google Analytics,
   • used only on the basis of user consent (unless necessary for the proper functioning of the Platform).

4. LEGAL BASIS FOR USING COOKIES

1. Necessary cookies are processed on the basis of Art. 6(1)(f) GDPR (the Controller's legitimate interest).
2. Analytical and functional cookies are processed on the basis of Art. 6(1)(a) GDPR (user consent), expressed through the cookie management mechanism.

5. MANAGING COOKIES

1. Upon first visiting the Platform, the user is informed about the use of cookies and has the opportunity to consent to their use.
2. The user may at any time:
   • change the scope of consents granted,
   • withdraw consent to the use of cookies,
   • manage cookies through internet browser settings.
3. Restricting the use of cookies may affect certain Platform features.
4. A user who wishes to change the scope of consents granted, withdraw consents or manage them should check the procedures for doing so in their browser. Instructions for the most popular browsers are provided below:
   • Chrome
   • Firefox
   • Opera
   • Safari
   • Microsoft Edge

6. THIRD-PARTY COOKIES

The Platform may use third-party cookies, in particular from providers of analytical tools and payment operators. This data is processed in accordance with the privacy policies of those entities.

7. COOKIE RETENTION PERIODS

1. Session cookies are stored until the browser session ends.
2. Persistent cookies are stored for the period specified in the cookie parameters or until deleted by the user.

8. CHANGES TO THE COOKIE POLICY

The Controller may make changes to the Cookie Policy. The current version of the document is always available on the Platform.

9. CONTACT

For matters relating to the use of cookies, please contact the Controller at: [e-mail].

10. DETAILED COOKIE INFORMATION

1. Technical cookies:

2. Functional cookies:

3. Analytical and statistical cookies: